Frequently Asked Questions
Everything you need to know about shopping with Sobuy for your home furniture and decor needs.
What are the shipping costs and delivery times?
We offer free standard shipping on all orders over $100. Delivery typically takes 3-7 business days depending on your location. You will receive a tracking number via email as soon as your furniture leaves our warehouse.
Does the furniture come pre-assembled?
To ensure safe transit and lower shipping costs for our customers, most Sobuy items are delivered flat-packed. Each product includes a detailed instruction manual and all necessary hardware for easy home assembly.
What is your return policy for home furniture?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return it in its original packaging. Please note that items must be unassembled to qualify for a full refund.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay, allowing you to pay for your home upgrades in installments.
How do I care for and maintain my Sobuy products?
Most of our wooden and metal furniture can be cleaned with a soft, damp cloth and mild detergent. Avoid using harsh chemicals or abrasive cleaners to preserve the finish and longevity of your pieces.
Do you offer a warranty on your products?
Yes, all Sobuy products come with a standard 12-month manufacturer's warranty covering any defects in materials or workmanship under normal residential use.